Returns and Refund Policy

GimmeNow

Last Updated: October 13, 2025

Returns

a) Any return queries should be raised with GimmeNow within 7 days of purchase. 

b) Goods returned must be in new and unused condition.

c) The returns policy of the third party supplier applies to all goods and/or services you purchase.

d) GimmeNow will arrange any and all returns with the third party supplier.

e) In circumstances where the third party supplier rejects your return, exchange or refund request, GimmeNow will consider accepting your request on terms acceptable to GimmeNow.

f) In the absence of any returns policy of the third party supplier, GimmeNow’s return policy is that GimmeNow is not obliged to accept change of mind returns but may do so in it’s absolute discretion and upon terms it sees fit and defective or damaged goods are dealt with in accordance with minimum requirements of the ACL.

GimmeNow will determine the eligibility for a return. Should the items be eligible for a return, it must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To enquire about a return, you can contact us at support@gimmenow.com. Please note that returns will need to be sent to the following address:

Chadstone Tower 1, Level 8, 1341 Dandenong Rd,
Chadstone VIC 3148
Australia

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@gimmenow.com.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@gimmenow.com.

 

International Orders

We will not accept change of mind returns for international orders.

We will not refund the cost of the item or postage and handling if you do not receive your order due to any of the following:

• the address provided is incomplete or incorrect, or
• the package is not collected, or
• the shipment is rejected due to customs, or
• the order is returned to sender, or

• the required fees or duties are not paid by you

Restrictions may apply to certain products. We are not responsible for items that may be held by customs as we are unable to remain across all import requirements for your country. It is your responsibility to ensure that items ordered are able to clear customs.

Warranties may not apply for certain goods purchased for use outside of Australia, except where required by Australian law.