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TONIES
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GimmeNow
Product estimated dimensions:
Length 20 cm, Width 15 cm, Height 10 cm

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$262.90 AUD
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We purchased a Toniebox 2 for our daughter’s 2nd birthday in January 2026 and unfortunately our experience has been extremely disappointing. Since then, we have now gone through 4 devices in just two months, all of which have experienced faults. Timeline of events: • Device 1: Purchased from Target – faulty from first use • Device 2: Replacement from Target– also malfunctioned and was refunded • Device 3: Purchased from JB Hi-Fi – faulty • Device 4: Replacement from JB Hi-Fi purchased today and has already had major faults that required multiple resets and a factory reset within two hours of opening the box just to get it going. Across these devices we have experienced repeated issues including: - Tonies content continues to be played after the Tonie was taken off - Volume control not working - Gesture control not working - Box not switching on, although fully charged - Ring light not lighting up - Playback stopping partway through content - The box failing to respond unless reset - Frequent resets and factory resets required just to make the device function We have followed all troubleshooting steps, ensured strong Wi-Fi, confirmed content downloads, and worked extensively with Tonies support. Despite this, the same problems continue across multiple devices. We have been in communication with Tonies "Customer Happiness Team" (!), who instead of trying to get to the root cause, have only suggested to get it replaced. When I asked for my Tonie figures to be replaced (as I thought they may be corrupting the boxes), they then confirmed in the email that there is a problem with the Tonie 2 boxes and they wouldn't be replacing the Tonies. I asked on multiple occasions for my emails to be escalated to someone higher, and contact details so I could speak to someone on the phone, however that was also ignored. This "customer Happiness service is designed to make people go away, rather than providing genuine support to the customer. At this point, it is difficult to view this as an isolated hardware fault. Going through 4 devices in two months suggests a potential reliability issue with the Toniebox 2 system itself. This has been particularly frustrating because the Toniebox was intended to be the main birthday gift for our two-year-old, yet instead of being a simple and enjoyable product, it has required repeated returns, resets, and ongoing troubleshooting. The concept behind the product is excellent, but based on our experience the reliability has been extremely poor. We are now hoping for a proper resolution after months of dealing with repeated device failures.